Product Support
Account access, onboarding, product usage, troubleshooting, licenses and technical questions.
support@coredriveai.com
Typical response: within 1 business day
CoreDriveAI customer communication
Contact the right CoreDriveAI team.
Get help with product access, accounts, billing, refunds, security, privacy, sales and partnerships. Choose the department that best matches your request for the fastest response.
Clear response times
Account-linked support
Dedicated billing contact
Responsible security reporting
Billing & Refunds
Subscription questions, invoices, renewals, cancellations, payment issues and eligible refund requests.
billing@coredriveai.com
Typical response: within 1 business day
Sales
Product plans, pricing, team requirements, business use cases and enterprise enquiries.
sales@coredriveai.com
Typical response: within 1–2 business days
Security
Responsible vulnerability reports, suspected abuse, account-security concerns and security disclosures.
security@coredriveai.com
Security reports receive priority review
Privacy
Data access, correction, deletion and other privacy-related requests or questions.
privacy@coredriveai.com
Handled according to applicable law
Partnerships
Integrations, distribution, collaborations, strategic partnerships and investor communication.
contact@coredriveai.com
Typical response: within 2 business days
General enquiry
Prepare your message before contacting us.
Complete the form and CoreDriveAI will prepare a correctly addressed email in your default email application. No message is sent until you review and send it yourself.
Include relevant details
Product name, account email, order reference
and a clear explanation of the issue.
Do not include secrets
Never send passwords, full payment-card numbers,
private API keys or authentication tokens.
Refund requests
Include the purchase email and order or invoice
reference. Eligible requests are handled under
our published 14-day Refund Policy.
Service information
Support designed for a self-service SaaS platform.
CoreDriveAI provides digital software and account-based customer support. Response times may vary based on complexity, weekends, public holidays and message volume.
Monday–Friday
Standard requests are reviewed during normal business days, excluding applicable public holidays.
Account-linked tickets
Signed-in customers should use the Support Center when possible so requests remain connected to account history.
Open Support CenterDocumentation
Review account, licensing, billing and product guidance before submitting a new request.
View Documentation
Contact FAQ
Send your request to the correct team.
Where should I send a refund request?
Email billing@coredriveai.com and include the purchase email, product name and order or invoice reference. Eligibility is determined under the published Refund Policy.
How do I report a security vulnerability?
Email security@coredriveai.com with a clear description, affected product or page, reproduction steps and the potential impact. Do not publicly disclose unresolved issues.
Should I use email or the Support Center?
Existing customers should normally use the Support Center because tickets can remain linked to their account and product history. Email is available for account access, billing, security, privacy and pre-sales questions.
Does CoreDriveAI provide consulting services?
CoreDriveAI primarily provides self-service SaaS software. Sales enquiries can be used to discuss business plans and product requirements, but the platform is designed for customers to use directly through their own accounts.
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