General Support
Assistance with accounts, dashboard access, products, licenses and technical issues.
support@coredriveai.comSupport Center
Need help with your CoreDriveAI account, products, licenses, billing or a technical issue? Our support team is ready to assist you.
CONTACT
How can we help?
Contact the appropriate CoreDriveAI team so your request can be handled as quickly as possible.
Billing Support
Questions about subscriptions, charges, invoices, cancellations and refunds.
billing@coredriveai.comSales
Product information, business plans, enterprise access and partnership enquiries.
sales@coredriveai.comSecurity
Responsibly report a security vulnerability or raise a privacy and security concern.
security@coredriveai.comSupport Hours
Monday to Friday
9:00 AM to 6:00 PM UTC
Typical response time: within 24 hours
Faster help for business customers
Business and Enterprise customers receive priority handling for eligible technical, account and billing requests.
RESOURCES
Helpful information
Review product information, policies and documentation before submitting a request.
FAQ
Frequently asked questions
How do I cancel a subscription?
You may request cancellation through your
account billing area when available, or contact
billing@coredriveai.com. Cancellation normally
prevents future renewal and does not automatically
refund previous charges.
How do I upgrade my plan?
Sign in to your CoreDriveAI dashboard and open
the Billing or Pricing section. Available upgrade
options will be displayed based on your account
and product access.
How do I activate a product license?
Sign in using the email connected to your
CoreDriveAI account. Your eligible products and
licenses will appear in the My Products and
Licenses sections of the dashboard.
How do I report a bug?
Email support@coredriveai.com with the product
name, a description of the issue, steps to
reproduce it, your browser or operating system,
and any relevant screenshots.
How do I request a refund?
Review our Refund Policy and contact
billing@coredriveai.com with your account email,
transaction information and reason for the
request. Refund eligibility is assessed according
to the published policy and applicable law.
Still need assistance?
Contact the CoreDriveAI team and include as much information as possible so we can investigate your request efficiently.
Email Support