New customer
Create your account and learn the first steps.
Getting started →
Documentation & Help Center
Everything you need to use CoreDriveAI confidently.
Learn how to create an account, use your dashboard, access products, manage licenses, understand billing, protect your account and resolve common issues.
License help
Understand activation, ownership and status.
License guide →Billing help
Review subscriptions, renewals and payment guidance.
Billing guide →
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01 · Getting started
Create and access your CoreDriveAI account.
Your account connects your products, licenses, billing records, settings and support requests.
1
Create an account
Open the sign-up page, enter a valid email address and create a secure password. Use an email address you can access because account messages may be sent there.
2
Confirm your email
When email verification is required, open the confirmation message and select the verification link before signing in.
3
Sign in securely
Enter the same email address and password on the sign-in page. Avoid sharing your credentials or signing in on untrusted devices.
4
Complete your profile
Review your profile details and account preferences so billing, licenses and support records remain connected to the correct customer.
Account rule:
Use one primary CoreDriveAI account for your products and
licenses whenever possible. This reduces ownership and
support issues.
02 · Dashboard
Your central account workspace.
The dashboard is the main place to review your CoreDriveAI account and available services.
- Overview: Review important account information and recent activity.
- Products: View products connected to your account.
- License Center: Check license keys, status and ownership.
- Billing: Review subscription and payment-related information.
- Support: Create or review support requests.
- Settings: Manage profile and account preferences.
Session safety:
Sign out when using a shared or public computer. Closing a
browser window alone may not always end an authenticated session.
03 · Products
Find and access CoreDriveAI software.
The product catalog explains what each product does, its availability and the plan or license required.
- Open the Products page to review currently available software.
- Read the product description, supported use cases and listed plan information before purchasing.
- Use the same CoreDriveAI account for the purchase and later product access.
- Follow the installation or activation guidance shown for the selected product.
- Keep products updated when a new supported version is released.
Availability notice:
Products, integrations and features may be introduced in
stages. Only rely on capabilities that are currently
described as available on the relevant product page.
04 · Licenses
Understand license ownership and activation.
Licenses connect an eligible product entitlement to the customer account that owns it.
1
Open License Center
Sign in and open the license area of your dashboard to review licenses associated with your account.
2
Review license status
A license may appear active, inactive, expired, suspended or revoked depending on its entitlement and subscription state.
3
Activate the correct product
Enter the license only in the official CoreDriveAI product or supported activation screen. Never publish or share your license key.
Ownership mismatch:
If a valid license does not appear in your dashboard, the
purchase may be associated with a different email address.
Contact support with the purchase email and order details.
05 · Billing
Manage subscriptions and payment information.
Billing information should clearly show the plan, price, billing cycle and renewal conditions before purchase.
- Plans: Review pricing and included features before starting a subscription.
- Renewals: Recurring plans renew according to the billing cycle shown during checkout.
- Invoices or receipts: Use your billing area or purchase email to review payment records.
- Cancellation: Cancel an eligible recurring plan before the next renewal when you do not want it to continue.
- Refunds: Review the published Refund Policy for eligibility, exclusions and request procedures.
06 · Security
Protect your account and product access.
Good security depends on both platform controls and careful customer behavior.
- Use a strong, unique password for your CoreDriveAI account.
- Do not share sign-in credentials, confirmation links or license keys.
- Verify that you are using the official CoreDriveAI website before entering account information.
- Sign out from shared devices and remove saved passwords from browsers you do not control.
- Report suspicious account activity or security issues through the published security contact channel.
07 · Troubleshooting
Resolve common account and product issues.
Try the relevant checks below before creating a support request.
Cannot sign in
Confirm the email address, check for typing mistakes, verify your account if required and use the password reset option when available.
Verification email missing
Check spam or junk folders, confirm the email was entered correctly and wait briefly before requesting another message.
License not recognized
Confirm the key was copied correctly, the license is active and you are signed in with the account that owns it.
Product access missing
Check your subscription and license status, then refresh the dashboard or sign out and sign in again.
Payment appears unsuccessful
Do not repeatedly submit payment immediately. Check your email and billing area, then contact billing support if the result remains unclear.
Page is not loading correctly
Refresh the page, try a supported current browser, disable conflicting extensions temporarily and clear site cache only when necessary.
08 · Support
Contact the right team for faster help.
Include enough information for the team to understand the issue without sharing passwords or sensitive credentials.
- Product support: Product behavior, activation, access or troubleshooting.
- Billing support: Payments, subscriptions, renewals, receipts or refund requests.
- Security: Vulnerabilities, suspicious activity or responsible disclosure.
- Privacy: Questions about personal information and privacy rights.
Include:
your account email, product name, a clear description,
relevant date, error message and non-sensitive screenshots.
Never send your password, secret API keys or full payment details.
09 · Frequently asked questions
Quick answers to common questions.
Do I need an account to use CoreDriveAI products?
Products that use customer licensing, subscriptions, billing or account-based features require a CoreDriveAI account.
Can I use one account for multiple products?
Yes. The platform is designed so eligible products, licenses, subscriptions and support records can be managed through one account.
Where can I see my licenses?
Sign in and open License Center from your customer dashboard.
What happens when a subscription ends?
Access to paid features may continue until the end of the paid billing period and may then be reduced or disabled according to the plan terms.
How do I request a refund?
Review the Refund Policy first, then contact billing support with your account email and relevant order details.
Can I transfer a license to another account?
License transfers are not automatic. Contact support so ownership and eligibility can be reviewed.
Does support need my password?
No. Never provide your password, secret keys or full payment credentials to support.
Where are legal and privacy terms published?
Use the Legal links in the website footer to review the Privacy Policy, Terms of Service, Refund Policy and Cookie Policy.
Still need help?
Use the Support Center for account and product assistance, or contact the appropriate CoreDriveAI department directly.